PRIVACY POLICY (INDIA) Last Updated: January 2026
This Privacy Policy ("Policy") describes how Whizzo AI ("Whizzo AI", "we", "our", "us"), an AI-powered learning and education platform owned and operated by Alphacoders Software Innovations Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office in Maharashtra, India, collects, uses, processes, stores, shares, and protects personal data of users ("you", "your", "Data Principal").
- This Policy is issued in compliance with:
- The Digital Personal Data Protection Act, 2023 (DPDP Act)
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Applicable Indian Computer Emergency Response Team (CERT-In) cyber security directions
- Applicable consumer protection and cyber laws of India
By accessing, downloading, registering on, or using Whizzo AI or any related services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
2.1. Role of the Company For the purposes of applicable Indian data protection laws: Data Fiduciary: Alphacoders Software Innovations Private Limited Data Principal: Any individual whose personal data is processed by Whizzo AI. Data Processor: Any third-party service provider processing data on behalf of Whizzo AI under contractual obligations.
2.2. Lawful Basis Of Processing We process personal data only in accordance with lawful bases permitted under the DPDP Act, including: • Consent of the Data Principal • Performance of services requested by the user • Compliance with legal obligations • Legitimate uses permitted under law (including platform security, fraud prevention, system integrity, and service continuity) • Public interest and safety purposes where legally required
Where consent is the lawful basis, it shall be: Free, Specific, Informed, Unconditional, Unambiguous, Withdrawable.
2.3. Categories Of Personal Data Collected 2.3.1 Identity & Account Data: Name, Email address, Mobile number, Age / age range, Profile details, Login credentials (securely hashed).
2.3.2 Learning & Educational Data: Questions, prompts, assignments, Notes, responses, interactions, Learning patterns and analytics, Progress tracking, Performance insights.
2.3.3 Technical & Device Data: IP address, Device identifiers, Operating system, Browser type, App version, Log files, Crash reports, Diagnostics, Session identifiers.
2.3.4 Usage Data: Platform interactions, Feature usage, Navigation patterns, Time spent, Clickstream data, Cookies.
2.3.5 Communication & Support Data: Support tickets, E-mails, Feedback, Queries, Call logs (if applicable).
2.3.6 Transaction & Payment Data: Subscription status, Payment confirmations, Transaction references. Note: Whizzo AI does not store banking details, card numbers, or financial credentials. Payments are processed through authorised third-party payment gateways.
2.4. Purposes Of Processing We process personal data strictly for legitimate, lawful, and specified purposes, including: Creating and managing user accounts, Delivering AI-assisted learning services, Personalising learning experiences, Providing tutoring, recommendations, and study plans, Improving platform performance, AI model quality and safety improvement, User authentication and security, Fraud detection and prevention, Platform integrity and abuse prevention, Customer support and grievance redressal, Legal compliance, Regulatory reporting, Enforcement of Terms & Conditions, Analytics and platform optimisation, Research and development (in anonymised/aggregated form).
2.5. AI Processing & Automated Systems Whizzo AI uses AI systems to deliver learning services. 2.5.1 AI Data Use: AI systems process user inputs to generate educational outputs. Interactions may be analysed in aggregated and anonymised form for quality improvement. 2.5.2 No Automated Legal Decisions: Whizzo AI does not use automated decision-making systems that produce legal effects or significantly affect users' legal rights. 2.5.3 AI Risk Disclosure: AI outputs are probabilistic and may contain inaccuracies. Users must independently verify critical information.
2.6. Consent Management Users have the right to: Grant consent, Withdraw consent, Modify preferences, Limit processing, Request deletion, Access their data, Correct inaccurate data. Withdrawal of consent may affect access to certain services.
2.7. Sharing Of Personal Data We may share data only in lawful and controlled circumstances with: 2.7.1 Service Providers: Cloud hosting providers, Analytics providers, Customer support platforms, Payment gateways, Security vendors. All such sharing is governed by contractual confidentiality and data protection obligations. 2.7.2 Legal & Regulatory Authorities where required by: Law, Court orders, Government authorities, Regulatory bodies, Law enforcement agencies. 2.7.3 Business Transfers: In case of merger, acquisition, restructuring, or corporate transfer, subject to applicable law.
2.8. Cross-Border Data Transfers Currently, Whizzo AI primarily processes data in India. If any cross-border transfers occur, they shall be: Lawful, Secure, DPDP-compliant, Subject to government-notified restrictions, Protected by contractual safeguards.
2.9. Data Retention Personal data is retained only for as long as necessary for: Service delivery, Legal compliance, Dispute resolution, Contract enforcement, Regulatory obligations. After the purpose is fulfilled, data is securely deleted, anonymised, or archived as required by law. When you request account deletion, your account is held for 30 days so you can restore it by signing in again; after that, your personal data is permanently deleted, except records we must keep by law (such as payment records).
2.10. Data Security We implement reasonable and appropriate technical and organisational safeguards including: Encryption, Access controls, Authentication systems, Secure servers, Firewalls, Monitoring systems, Incident detection, Vulnerability management, Data access restrictions, Secure backups. However, no system is 100% secure.
2.11. Children & Minor Data • Whizzo AI is not intended for children below 13 years • Users below 18 require parental/guardian consent • Minor data is processed with enhanced safeguards • Parents/guardians may request deletion of minor data
2.12. Cookies & Tracking Technologies We use cookies and similar technologies for: Authentication, Session management, Security, Analytics, Performance optimisation. Users may manage cookies via browser/app settings.
2.13. User Rights (Data Principal Rights) Under Indian law, users have the right to: Access personal data, Request correction, Request erasure, Withdraw consent, Grievance redressal, Nominate a representative, File complaints with the Data Protection Board of India.
2.14. Grievance Redressal Mechanism Grievance Officer (Mandatory under IT Act, IT Rules 2021 & DPDP Act 2023): Name: Asif Hamid Designation: Grievance Officer Entity: Alphacoders Software Innovations Private Limited Registered Office: Maharashtra, India Email: grievanceofficer@alphacoders.ai
Grievance redressal shall be in accordance with Indian statutory timelines. If unresolved, users may approach the Data Protection Board of India.